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General
Account
- How do I start using Servbees?
- What are the requirements for signing up?
- Editing your profile
- Why is my account restricted or suspended?
- Can't register to Servbees App
- Can't download Servbees
- Encountered a problem signing up
- I lost my phone
- My email was hacked
- I can't access my account
- Someone took over my account
- Deleting my account
Safety and Security
Seller Experience
Shipping & Booking
Payments and Payouts
Business Zone
In-App Delivery
- How does delivery in Servbees work?
- When I choose in-app delivery for a post, can I still change it?
- When I book through Servbees, who delivers my goods?
- Can I coordinate with the rider before or during a delivery?
- How far can Servbees deliver?
- How does the delivery fee calculated?
- Who shoulders the delivery fee?
- Which items can be delivered through Servbees?
- Are parcels insured when delivered?
- Can I schedule my deliveries?
- What happens if there are no couriers available to deliver the order?
- Will the customer be refunded if there are no riders found?
- Help! The order that I had Servbees deliver didn't get to the customer.
In-House Delivery
- What does “In-House Delivery” mean? How can I activate it?
- What’s the difference between “In-House Delivery” and “In-App Delivery”?
- How do I add the delivery fee set by a separate courier service to an ongoing transaction?
- Who shoulders the delivery fee when booking a separate courier service? How is it paid?
- Can I toggle both options to deliver the order myself or book a separate courier service?
- Are parcels delivered by a separate courier insured by Servbees?
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