Frequently Asked Questions
General
Account
Safety and Security
Seller Experience
Shipping & Booking
Payments and Payouts
Business Zone
In-App Delivery
How does delivery in Servbees work?
When I choose in-app delivery for a post, can I still change it?
When I book through Servbees, who delivers my goods?
Can I coordinate with the rider before or during a delivery?
How does the delivery fee calculated?
Who shoulders the delivery fee?
Which items can be delivered through Servbees?
Are parcels insured when delivered?
What happens if there are no couriers available to deliver the order?
Will the customer be refunded if there are no riders found?
Help! The order that I had Servbees deliver didn't get to the customer.
In-House Delivery
What does “In-House Delivery” mean? How can I activate it?
What’s the difference between “In-House Delivery” and “In-App Delivery”?
How do I add the delivery fee set by a separate courier service to an ongoing transaction?
Who shoulders the delivery fee when booking a separate courier service? How is it paid?
Can I toggle both options to deliver the order myself or book a separate courier service?
Are parcels delivered by a separate courier insured by Servbees?
Select Topic
Can't find what you're looking for?
Contact UsFor Partnerships and Press Inquiries
Send us an email at hello@servbees.com and we'll get right back to you.
© 2024 360Pixels Pte Ltd. All rights reserved.
Made with ❤️ in SG & PH